Manager, Solutions Engineering
HightouchCustomer Data company
New York, United StatesMid
Sapphire Ventures
Amplify Ventures
Capital One Ventures
Dash VC
Fundrise
Geodesic Capital
Sales & Account Management
About the role
TL;DR
Manager, Solutions Engineering
- •About Hightouch Hightouch is the modern AI platform for marketing and growth teams.
- •Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance.
- •Hightouch is a rare company built on the intersection of two fundamental technological shifts: advances in LLMs and agentic AI, and the creation and rapid adoption of cloud data warehouses like Snowflake and Databricks.
- •Building on these tailwinds, we’ve become a leader in AI marketing and partner with industry leaders like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others.
- •Our team focuses on making a meaningful impact for our customers.
- •We approach challenges with first-principles thinking, move quickly and efficiently, and treat each other with compassion and kindness.
- •We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.
- •About the Job Hightouch is at the forefront of the Data Activation movement, empowering businesses to leverage their data warehouses as the source of truth for all their operational needs.
- •Our customer base is rapidly expanding, and you will be a critical leader on the front lines, ensuring that the most innovative companies become passionate, lifelong Hightouch customers.
- •Our Solutions Engineers are instrumental in ensuring customers' initial experiences with Hightouch's platform are seamless, leading to successful and enduring partnerships.
- •They collaborate closely with Account Executives (AEs) to guide prospective customers through the pre-sales journey, delivering customized demonstrations and proofs-of-concept (POCs) that culminate in a "Product Yes." Solutions Engineers are relentlessly curious about customer needs and pain points, leveraging their expert Hightouch product knowledge and deep technical understanding of data warehousing, ETL/ELT, and API integrations to design optimal solutions.
- •Solutions Engineers are adept at building relationships, excel at project management, and are effective leaders who inspire and develop their teams.
- •You Will: Lead, mentor, and grow a team of Solutions Engineers fostering a collaborative, high-performing, and customer-centric environment.
- •Partner strategically with Hightouch AEs throughout the customer journey, delivering tailored demonstrations and customer POCs based on agreed-upon requirements.
- •Develop deep technical domain expertise in Data Activation, CDP, data warehousing (e.g., Snowflake, BigQuery, Databricks), and integration platforms, across various industries including financial services, retail, SaaS, and similar enterprises.
- •Be accountable for the exceptional customer experience during the new revenue pilot and closing phases.
- •Engage with customers daily to deeply understand their data activation needs and architect elegant solutions that leverage the Hightouch platform to its fullest potential.
- •Design, develop, and maintain best-in-class playbooks, demo environments, and other tools to ensure successful and efficient POCs and technical validations.
- •Collaborate effectively with AEs and Product Managers to identify and champion customer-specific feature requests and product enhancements.
- •Drive strategic initiatives to continuously improve the efficiency, effectiveness, and scalability of the Solutions Engineering team.
- •Ideally, You'd Have: Strong technical background with prior experience working directly with clients in a pre-sales or post-sales capacity to achieve business objectives, preferably within the data or SaaS space.
- •Proven track record of successfully leading, managing, and developing technical teams.
- •Prior experience developing with SQL, Python, JavaScript, and/or working with APIs for data integration.
- •Extensive experience working in enterprise SaaS, cloud data platforms, or related industries in a technical capacity with end-customer engagement.
- •A track record as a self-starter, highly motivated to independently troubleshoot and unblock complex technical issues in the field with customers.
- •Exceptional presentation skills with a high degree of technical credibility when communicating with both executive stakeholders and front-line engineers.
- •High level of comfort and proficiency communicating effectively across diverse internal and external organizations, including cross-functional collaboration with sales, product, and engineering.
- •Intellectual curiosity, strong empathy for customer challenges, and the ability to operate with high velocity in a dynamic environment.
- •Nice to Haves: Startup experience, particularly within a high-growth SaaS company.
- •Previous experience as a technical go-to-market resource for a data-centric product.
- •Experience scaling a Solutions Engineering or similar technical customer-facing team.
- •Compensation Details: On-Target Earnings Range: $250,000-$280,000 annually Base Salary Range: $175,000-$196,000 annually We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window.
- •E-Verify Statement Hightouch participates in E-Verify.
- •We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization.
- •Please note that we do not use this information to pre-screen job applicants.
- •E-Verify Notice E-Verify Notice (Spanish) Right to Work Notice Right to Work Notice (Spanish)