Senior Customer Marketing Manager, EMEA
HarveyAI & company
London, United KingdomSenior
Sequoia Capital
Kleiner Perkins
GV
OpenAI Startup Fund
Elad Gil
Conviction
MarketingNew
About the role
TL;DR
Drive customer marketing initiatives in EMEA, focusing on storytelling and community building.
- •Why Harvey At Harvey, we’re transforming how legal and professional services operate.
- •By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
- •This is a rare chance to help build a generational company at a true inflection point.
- •We have strong product-market fit and world-class investor support.
- •We’re scaling fast and defining a new category in real time.
- •The work is ambitious, the bar is high, and the opportunity for growth
- •personal, professional, and financial
- •Our team moves fast, takes ownership, and is deeply committed to the mission
- •operating with intensity, staying close to our customers, and pushing each other for excellence.
- •We live by three values: Decisiveness, Simplicity, and Job's Not Finished.
- •We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are.
- •If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
- •At Harvey, the future of professional services is being written today
- •and we’re just getting started.
- •Role Overview We’re looking for an innovative and hands-on Senior Customer Marketing Manager to put Harvey’s EMEA customers centre stage: telling their stories, celebrating their wins, and building community around them.
- •Harvey has an incredible base of law firm and in-house customers across the region, and they are truly innovating the practice of law.
- •Your first job is to elevate their voices: finding the customers doing standout work, earning their trust, and producing the written, video and spoken stories that put that work in front of the industry.
- •From there, the role expands into community programming: building the communities, programmes and moments (power user groups, customer roundtables, awards and recognition moments, customer-led content) that bring customers and the wider legal community together.
- •You’ll sit within the EMEA Marketing team and work hand in glove with our global Customer Engagement team, who own the overarching customer marketing strategy, programmes and playbooks.
- •Your job is to make them work for EMEA: adapting them for the region’s markets, customers and culture, building what the region needs on top, and feeding what you learn back into the global motion.
- •You’ll also partner closely with Customer Success and Sales.
- •As the first dedicated customer marketer in the region, you won’t inherit a finished playbook.
- •You’ll help write it.
- •What You'll Do Localise the global motion for EMEA: take the programmes, playbooks and frameworks our Customer Engagement team builds globally and tailor them specifically for EMEA markets, customers and culture, working hand-in-hand to build a truly exceptional motion.
- •Build the EMEA customer story pipeline: work across customer-facing teams to find the customers doing standout work, secure their participation and approvals, and keep a steady flow of stories in production.
- •Tell their stories: own written stories, video stories, quotes and references end to end and to a standard the customer is proud to share.
- •Get the stories seen: package each story for the channels that give it reach, localised for priority EMEA markets, and make sure Sales knows what exists and how to use it.
- •Build the advocate bench: develop a roster of EMEA customers who can act as references, speakers, panellists and peer connectors, and track their participation so no one is over-asked and everyone gets recognised.
- •Build EMEA community programmes: design and run the formats that bring customers together, such as power user groups, customer roundtables, practitioner communities, awards and recognition moments, each with clear goals and structured follow-up.
- •Build repeatable playbooks and processes: the story production workflow, approvals process, reference tracking and community operating rhythm, so each new story and programme is faster to stand up than the last.
- •Measure and improve impact: track stories produced, proof usage, reference activity, community engagement and contribution to pipeline, renewals and expansion.
- •What You Have 4-7 years of experience in customer marketing, customer advocacy, content marketing or community, ideally in B2B SaaS, technology or professional services.
- •Proven experience producing content end to end.
- •Excellent writer and interviewer, with the judgement to find the real story and the credibility to earn trust with senior legal and business leaders.
- •Experience building or running events, customer communities and advocacy programmes.
- •Strong relationship instincts: you enjoy spending time with customers and build trust quickly with them, Sales and Customer Success.
- •Highly organised and operationally rigorous, with the ability to run multiple stories, programmes and stakeholders at once.
- •Comfortable working autonomously and building from scratch in a fast-moving environment.
- •Familiarity with using AI to scale your own work.
- •Experience marketing to legal, financial services, consulting, enterprise or other high-touch professional audiences is a plus.
- •Additional European languages are a plus.
- •Depending on your location, an Applicant Privacy Notice may apply to you.
- •You can find all of our Applicant Privacy Notices here. #LI-LE1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
- •We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [email protected]
Required skills
Content MarketingCommunity ManagementOpenAI APIAnthropic APIGemini APILangChain
Domain expertise
legaltechproductivity
Tech stack
OpenAI APIAnthropic APIGemini APILangChain
