Mid-Market Account Manager
HandshakeRecruitment Platform company
San Francisco, United StatesMid
Lightspeed Venture Partners
Spark Capital
True Ventures
Kleiner Perkins
Annox Capital
Proactive
Sales & Account Management
About the role
TL;DR
Owns gross dollar retention and drives growth for mid-market accounts.
- •Handshake is a platform connecting job seekers with employers and educational institutions.
- •This role focuses on driving growth and retention within the mid-market segment.
- •Key Responsibilities Own gross dollar retention and drive growth across an assigned book of business.
- •Manage renewal cycles, identify expansion opportunities, and upsell/cross-sell.
- •Develop deep relationships with senior executives at partner organizations.
- •Partner closely with Customer Success Managers to ensure customer adoption and success.
- •Requirements 3-5+ years of account management or customer success experience in SaaS. 1-3+ years managing expansion and renewal revenue with quota responsibility.
- •Track record of quota attainment and strong history of retention and expansion revenue.
- •Experience managing 50+ accounts in a portfolio model.
Required skills
Account ManagementCustomer SuccessSales
Domain expertise
edtech
Benefits & perks
Equity, 401(k) match, Competitive compensation, Financial coaching, Paid parental leave, Fertility benefits, Parental coaching, Medical, Dental, Vision, Mental health support, Wellness stipend, Learning stipend, Ongoing development, Internet stipend, Commuting stipend, Free lunch, Gym access, Flexible PTO, Holidays, Flex days, Team outings, Referral bonuses