Operations Manager
US Pack Services LLCLast-Mile Delivery company
Philadelphia, United StatesManager
NewSpring Capital
Operations & Strategy
About the role
TL;DR
Manage transportation services for clients, ensuring timely delivery and customer satisfaction.
- •The Operations Manager provides overall management and coordination of transportation services for an assigned group of customers.
- •Key Responsibilities Meet with Client on a frequent basis to build relationship & Complete Visit Documentation.
- •Review of OTD, Piece Scan and Location Scan by Account.
- •Creating, reviewing, and resolving service issues utilizing Delivery Incident Report’s (DIR's).
- •Complete customer reports/audits.
- •Monitor Gross Margin by Account to ensure it exceeds budgeted targets.
- •Requirements Experience with utilizing IC’s, logistics/courier route management, route scheduling and customer service.
- •Must maintain a valid driver’s license and clean, functional vehicle.
- •Ability to lift up to 50 pounds on occasion.
Required skills
Customer Service
Domain expertise
logistics
Benefits & perks
401(K), Health Insurance, Disability/Life Insurance, Paid Time Off (PTO), Paid Holidays, 401(K), Paid Sick Time