GTM Engineer - Growth
GorgiasCustomer Support company
Belgrade + 2 moreMid
CRV
Sapphire Ventures
Alven
SaaStr
Shopify
Horsley Bridge Partners
Data & AINew
Available locations
- Belgrade
- Paris
- Toronto
About the role
TL;DR
Own and optimize AI agents for Gorgias's GTM workflows.
- •We believe conversations will become the #1 way to shop.
- •At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey.
- •Conversational Commerce is the future of ecommerce, and we’re leading that shift.
- •Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent.
- •By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.
- •To win, we focus relentlessly on: Quality: conversations that feel authentic and on-brand.
- •Experience: effortless shopping from chat to checkout.
- •Re-engagement: personal, 1-1 dialogue instead of noisy marketing.
- •The opportunity is massive.
- •As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.
- •Join us to make Conversational Commerce real.
- •About the Team GTM Engineers builds the AI product layer for Gorgias's go-to-market teams: AI agents, internal cockpits, and the automations underneath them, all running on one shared context layer (Cortex).
- •We work across Sales, Marketing, Customer Success, and Partnerships.
- •We build and maintain the agents, the business teams own the outputs, and humans review exceptions.
- •About the Role You'll own the AI agents that run Gorgias's GTM workflows, taking them from manual process to reviewed agent.
- •The goal is to optimize as much GTM work as possible without losing quality.
- •A strong fit ships working agents quickly, debugs a broken workflow in Cargo, HubSpot, or another GTM tool without waiting for help, and cares whether the business actually uses what gets built.
- •What You'll Do Navigate between our context layer, our app and service repositories, MCPs, and our automation tools to build and improve end-to-end GTM workflows.
- •Build custom agents and reusable agent skills on our agent stack (Cortex) , and on custom builds when the stack can't do the job.
- •Build and maintain agents for lead and account work: outbound reply handling, audience and call-list building, enrichment, event follow-up, and referral routing.
- •Map the Sales and Marketing workflow backlog, decide Agent vs.
- •Manual for each workflow, and deliver the chosen option with a reviewable output for the business owner.
- •Improve live agents: tune prompts and skills, read conversation and performance data, fix regressions, and document edge cases.
- •Debug broken workflows fast across Cargo, HubSpot, Customer.io, and other GTM tools, and fix the root cause.
- •Connect agents to our systems through APIs and workflows (n8n, Clay, custom code), with credentials managed centrally rather than on personal accounts.
- •Help Sales (BDRs and AEs) and CS adopt agents: learn their daily work, design flows with them, and train them to supervise outputs.
- •Work with the other GTM Engineers (cockpit, data, systems) so agents run on clean CRM data.
- •Who You Are You need to be passionate about AI.
- •Claude Code, Conductor, or another AI coding harness is where you spend most of your time building—not something you only experiment with occasionally. 3+ years in a technical GTM, RevOps, or growth engineering role, with production automations you can point to.
- •Hands-on with LLM applications: prompt design, tool or function calling, and reviewing output quality.
- •Experience building custom agents is a plus.
- •Familiarity with a modern data stack (BigQuery, dbt, Segment, Airbyte, Hightouch) is a plus.
- •Solid SQL and Python or JavaScript, and comfortable working with REST APIs.
- •Working knowledge on outbound or engagement tool (Cargo, Dust, Apollo, Lemlist, Instantly, Customer.io, or similar).
- •Experience with n8n, Clay, or a similar automation tool is a plus.
- •Good business judgment: you know when an agent should draft and when it should act.
- •Ownership: you take a workflow from idea to live agent and flag breakages early.
- •French is a plus for the Paris team.
- •Perks & Benefits 🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws) 🤕 Paid sick leave 🧸 Paid parental leave (16 weeks) 💻 MacBook Pro 🍽️ Personal credit card to buy lunches (we use Swile) 🏥 We provide private health insurance (we use GAN) 💆🏻♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy) 📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget.
- •Take advantage of these resources to grow in your role and prioritize your personal development and wellness. 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds.
- •Once per year we organize offsite team retreats and company retreats! AI at Gorgias At Gorgias, AI is a natural extension of how we work and build.
- •Our teams use it every day to research, write, analyze, code, and craft better customer experiences.
- •Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.
- •The real magic happens when we share what we learn.
- •Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.
- •We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.
- •AI use in Recruiting at Gorgias By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes.
- •For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy.
- •Diversity & Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive.
- •We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.
- •If you need accommodations during the application or interview process, please contact us at [email protected].
Required skills
PythonSQLLLMsREST APIAnthropic APIHubSpot
Nice-to-have skills
JavaScript
Domain expertise
ecommercedeveloper-toolsai
Benefits & perks
5-week vacation plus 2 weeks RTT, Paid sick leave, Paid parental leave (16 weeks), MacBook Pro, Personal credit card to buy lunches, Private health insurance, Up to €700 to set up your workstation at home, Up to €2000 of learning material and wellness support per year, Quarterly online company-wide summit, Annual offsite team retreats and company retreats
Tech stack
PythonSQLJavaScriptREST APILLMsAnthropic APIHubSpot
