Customer Support Representative (CSR I) Apprentice
HighLevelMarketing Automation company
India32,000Intern
General Atlantic
PeakEquity Partners
Operations & Strategy
About the role
TL;DR
Apprentice Customer Support Representative for a 12-month program in SaaS.
- •About HighLevel: HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale.
- •Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.
- •To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale.
- •By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
- •Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily.
- •With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
- •Our People With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organisation built for speed and ownership.
- •We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide.
- •Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
- •Our Impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support.
- •Behind those numbers are real people building independence, expanding opportunity and creating measurable impact.
- •We’re proud to be a part of that.
- •Learn more about us on our YouTube Channel or Blog Posts.
- •About the Role: We're looking for a Customer Support Representative (CSR I) Apprentice to join our customer support team for a 12-month apprenticeship.
- •This is a full-time, hands-on role designed for individuals looking to build a career in customer support and SaaS technology.
- •You'll work alongside experienced support professionals to troubleshoot customer issues, deliver exceptional customer experiences, and develop strong technical and problem-solving skills.
- •Mentorship: Guided by experienced customer support professionals and team leads throughout the programme.
- •Learning: Hands-on product training, customer interaction, technical troubleshooting, and potential conversion to a full-time role based on performance and business requirements.
- •Programme Details: Work Type: Apprenticeship Department: Customer Support Duration: 12 months Shift Timings: 8 AM–5 PM CST, Monday–Friday 4 AM–1 PM CST, Monday–Friday Monthly Stipend: 32,000 Location: Remote
- •India Programme Start: November 2026 What you will do: Handle customer queries through chat, email, Zoom, and calls.
- •Troubleshoot and resolve common product and configuration issues.
- •Escalate complex technical issues with clear documentation.
- •Deliver excellent customer experiences through professional and empathetic communication.
- •Learn HighLevel's products, tools, and support processes through hands-on training.
- •Collaborate with Team Leads and peers to improve product knowledge and troubleshooting skills.
- •Leverage AI tools to improve support efficiency and customer experience.
- •What We're Looking For: Recent graduates or individuals looking to start a career in technical customer support.
- •Strong English communication skills, both written and verbal.
- •Basic technical aptitude and interest in SaaS products and technology.
- •Good problem-solving skills and a customer-first mindset.
- •Ability to handle challenging customer situations with patience and empathy.
- •Willingness to learn new tools, processes, and technologies quickly.
- •Strong attention to detail and ability to work collaboratively in a remote environment.
- •Familiarity with ticketing tools like Freshdesk, Zendesk, or Zoho is a plus.
Required skills
Slack
Domain expertise
productivity
Tech stack
Slack
