Support Engineer (AMER)
GitLabDevOps Platform company
RemoteMid
Khosla Ventures
GV
ICONIQ Capital
Goldman Sachs
Y Combinator
August Capital
Software Engineering
About the role
TL;DR
Support customers by troubleshooting issues, fixing bugs, and collaborating with engineering teams.
- •GitLab is seeking a Support Engineer to join their Engineering department.
- •This role involves direct customer interaction, troubleshooting complex environments, and contributing to the codebase to fix customer issues.
- •Key Responsibilities Support Self-managed and GitLab.com customers via tickets, merge requests, email, and video conferencing.
- •Collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams to build features and fix bugs.
- •Create and update documentation based on customer interactions.
- •Participate in on-call rotations for emergency support.
- •Requirements Experience in managing customer-facing cases throughout the support lifecycle.
- •Excellent Linux systems administration knowledge.
- •Ability to use scripting languages (Ruby or Bash) and MVC frameworks (Ruby on Rails).
- •Experience with Git and CI/CD.
- •Expertise in writing support content.
Required skills
LinuxRubyBashRuby on RailsGitCI/CD
Nice-to-have skills
KubernetesGitLab CI
Domain expertise
developer-tools
Benefits & perks
Health insurance, Finances support, Well-being support, Remote work, Asynchronous work environment, Flexible Paid Time Off, Team Member Resource Groups, Equity Compensation, Employee Stock Purchase Plan, Growth and development budget, Parental leave, Home office support
Tech stack
LinuxRubyBashRuby on RailsGitCI/CDKubernetesGitLab CI