Renewals Manager - West
GitLabDevOps Platform company
United States$65,520 - $92,400 USDManager
Khosla Ventures
GV
ICONIQ Capital
Goldman Sachs
Y Combinator
August Capital
Sales & Account Management
About the role
TL;DR
Own the end-to-end renewal lifecycle for GitLab customers, protecting and growing recurring revenue.
- •As a Renewal Manager, you'll own the end-to-end renewal lifecycle for a defined portfolio of GitLab customers, protecting and growing recurring revenue while ensuring a smooth, transparent experience at every contract touchpoint.
- •You'll engage customers well ahead of renewal, lead pricing and commercial discussions, negotiate complex agreements, and proactively address risk so customers can continue to rely on GitLab's DevSecOps platform without disruption.
- •Key Responsibilities Own the end-to-end renewal lifecycle for an assigned portfolio of customer contracts.
- •Develop and execute account-level renewal strategies that protect recurring revenue and reduce customer churn.
- •Lead commercial and contractual negotiations with customer stakeholders.
- •Monitor customer health, usage, and satisfaction signals to surface at-risk renewals early.
- •Collaborate with Sales, Customer Success, Finance, Legal, and Product teams to ensure timely, smooth renewals.
- •Requirements Experience owning an end-to-end renewal motion for subscription or SaaS contracts.
- •Background in B2B subscription-based businesses with a track record of meeting or exceeding renewal and retention goals.
- •Proficiency working with CRM platforms such as Salesforce or HubSpot.
- •Ability to build productive relationships with customer stakeholders and lead commercial discussions.
- •Experience partnering with Sales, Customer Success, Finance, and Legal to structure renewals.
Required skills
SalesforceHubSpotExcelNegotiationPipeline ManagementCRM
Nice-to-have skills
Business DevelopmentB2B SalesCustomer Service
Benefits & perks
Health insurance, Financial well-being, Flexible Paid Time Off, Team Member Resource Groups, Equity Compensation & Employee Stock Purchase Plan, Growth and Development Fund, Parental leave, Home office support
Tech stack
SalesforceHubSpotExcel