Staff AI Conversation Designer
Gen Digital Inc.Consumer Cyber company
London, United KingdomLead
Data & AI
About the role
TL;DR
Shape the AI Assistant's conversation and model design.
- •As a Staff AI Conversation Designer, you will shape how our AI Assistant thinks, speaks, and acts, defining the conversation flows, prompt structures, and behavioral standards that make agentic AI experiences feel trustworthy, capable, and human-centered.
- •Key Responsibilities Own the conversation and model design vision and strategy for the AI Assistant pillar, driving the design of dialogue flows, prompts, and behavioral guardrails across the assistant and its agentic capabilities.
- •Design, test, and iterate on conversation flows, prompt structures, model persona and tone, error and fallback handling, and multi-turn interaction patterns for an AI assistant with agentic capabilities.
- •Partner directly with backend engineers to translate conversation and model design decisions into implementation, reviewing model outputs and agent behavior for quality, safety, and consistency.
- •Partner with Product Managers to shape the roadmap, drive prioritization alignment, and represent conversation design in sprint planning, backlog grooming, and other agile ceremonies, largely without close oversight.
- •Apply systems thinking to build reusable conversation frameworks, prompt libraries, and evaluation criteria that scale as the assistant's capabilities grow.
- •Requirements 8+ years in Conversation Design, Content Design, or a related UX discipline, with a track record designing end-to-end dialogue or conversational e
Required skills
NLPLLMsUX DesignDesign SystemsUser TestingInformation ArchitectureAccessibility DesignMotion DesignUsability TestingDesign ResearchService DesignProduct DesignInteraction DesignVisual DesignDesign Thinking
Domain expertise
ai
Tech stack
NLPLLMsUX DesignDesign SystemsUser TestingInformation ArchitectureAccessibility DesignMotion DesignUsability TestingDesign ResearchService DesignProduct DesignInteraction DesignVisual DesignDesign ThinkingWireframingPrototypingProgram ManagementProject ManagementCustomer SuccessCustomer OnboardingImplementation ManagementProduct ManagementAgileScrumKanbanUser ResearchA/B TestingRoadmappingStakeholder Management