Engagement Manager
GallatinDefense Logistics company
Austin, United StatesManager
8VC
Silent Ventures
Moonshots Capital
Timeless Partners
Banter Capital
Sales & Account Management
About the role
TL;DR
Manage customer relationships and lead cross-functional teams to deliver AI/ML objectives.
- •We're looking for an Engagement Manager within our Delivery Team to enable our customer base to realize their success and ensure they become passionate, lifelong partners.
- •Key Responsibilities Oversee on-boarding and successful implementation for your accounts Manage customer relationships from the executive to the end user Develop a plan to deliver all project work above expectation, within budget/margin and ahead of schedule Lead a cross-functional project team to exceed the customer's AI/ML objectives (indirect supervision) Identify and execute on opportunities to improve delivery motion Requirements Eligible for or have an active Top Secret Clearance Minimum 6 years of work experience, with experience in a customer-facing technical program management role in industry, professional services, engagement management or in government A technical background (education or professional experience with CS, Economics, Statistics, Engineering) Prior experience in logistics or sustainment operations A proven track record in B2B client facing roles and expanding client relationships
Required skills
Customer SuccessProject ManagementEngineering ManagementTechnical Leadership
Nice-to-have skills
A/B TestingProduct AnalyticsAgileScrumKanbanOKRsDesign Thinking
Domain expertise
logistics
Benefits & perks
competitive compensation, equity grant, full healthcare coverage, 401k, unlimited PTO