Support Engineer
G2i Inc.Technical Recruiting company
United States$88K - $110KMid
Software Engineering
About the role
TL;DR
Serve as the primary technical contact for financial institution partners, diagnosing and resolving technical and operational issues.
- •Key Responsibilities Act as the first point of contact for partner banks and financial institutions experiencing technical or operational issues.
- •Investigate and resolve support requests related to API behavior, connectivity, payment processing, and operational workflows.
- •Monitor support queues and exception management systems.
- •Triage, investigate, and drive incidents to resolution.
- •Conduct root cause analysis and document findings.
- •Requirements 3+ years of experience in a client-facing Support Engineering, Technical Support Engineering, Solutions Engineering, or Production Support role.
- •Experience supporting customers in fintech, payments, banking, financial infrastructure, or related industries.
- •Strong troubleshooting and root cause analysis skills.
- •Experience working directly with APIs, including testing and debugging REST APIs using tools such as Postman.
- •Familiarity with monitoring and observability platforms such as Grafana, Datadog, Splunk, or similar.
- •Working knowledge of Linux command line and networking fundamentals.
- •Excellent written and verbal communication skills.
Required skills
REST APIPostmanLinux
Nice-to-have skills
GrafanaDatadog
Domain expertise
fintech
Benefits & perks
Competitive salary, Equity participation, Comprehensive medical, dental, and vision coverage, 401(k) with employer matching, Flexible PTO, Fully remote work environment
Tech stack
LinuxREST APIPostmanGrafanaDatadog