Growth Engineer, Support Engineering
FirecrawlAI & company
San Francisco, United States$205,000 - $250,000Senior
Y Combinator
Nexus Venture Partners
Zapier
Tobias Lütke
Abhinav Asthana
Matt McClure
Software Engineering
About the role
TL;DR
Build and scale support systems for Firecrawl's growing developer base.
- •Build the systems that let Firecrawl's support scale faster than its headcount.
- •As thousands of developers build on us, the way we support them has to get smarter, not just bigger.
- •Key Responsibilities Build the internal tools and automations that make support fast, accurate, and scalable Ship AI-assisted support workflows that deflect, triage, and resolve issues faster Fix problems at the source: ship product and DX improvements that stop tickets before they happen Turn recurring support pain into engineering solutions the whole team relies on Work close to real developer problems and close the loop between support and product Requirements Strong full-stack engineer who likes building tools other people depend on Experience building internal tools, automations, or developer-facing systems that got used every day Think about leverage: how one system can save a team hundreds of hours Bonus for experience building with LLMs in production (prompt engineering, tool use, inference pipelines) or with support/DX tooling Move fast and close the loop
- •you'd rather ship, measure, and iterate than perfect on paper
Required skills
PythonJavaScriptNode.jsReactAWSKubernetesCI/CDGitJiraPostmanSlackAsanaA/B TestingProduct ManagementAgile
Nice-to-have skills
LLMs
Domain expertise
ai
Benefits & perks
Equity
Tech stack
PythonJavaScriptNode.jsReactAWSKubernetesCI/CDGitJiraPostmanSlackAsanaA/B TestingProduct ManagementAgileStakeholder ManagementLeadershipCommunicationProblem SolvingAnalytical ThinkingCritical Thinking