Support Engineer
FinixPayments company
San Francisco, United StatesMid
Bain Capital Ventures
Inspired Capital
Lightspeed Venture Partners
American Express Ventures
Homebrew
Visa
Software Engineering
About the role
TL;DR
Support customers, troubleshoot technical issues, and improve the product.
- •As a member of the Support Engineering Team, you are the front line and the face of Finix.
- •You will interact with customers daily and help them on their path to becoming payment processing platforms, all while improving the product by collaborating closely with the Revenue, Product, and Engineering teams.
- •Key Responsibilities Collaborate with the Revenue, Product, and Engineering teams on projects, features, and tasks along with managing the Support ticket queue and answering tickets Troubleshoot, debug, and document technical customer issues and solutions Build strong relationships with Finix users, work with them to resolve their issues including identifying product gaps and enhancement, and work to implement solutions and improvements Act as a customer advocate in cross-functional product meetings Requirements BS/MS in Computer Science, Engineering, or similar experience (Open to DevBootcamp graduates and non-college graduates) Experience working with RESTful JSON APIs, Curl Commands, SQL, scripting languages, debugging, log aggregators, and web technologies Strong written and verbal communication skills.
- •You believe in being open, honest, and direct in your communications Comfortable working in a fast pace environment and interacting with a high volume of customers every day, team-oriented, and hungry to learn Strong foundational knowledge of APIs and can explain the concept to a five-year-old easily Experience with ticketing tools such as Hubspot
Required skills
REST APISQLPythonRubyJavaScriptHubSpot
Domain expertise
fintech
Tech stack
REST APISQLPythonRubyJavaScriptHubSpot