Associate Customer Success Manager - North America
FiligranThreat Intelligence company
United StatesJunior
Eurazeo
Accel
Insight Partners
Deutsche Telekom (T.Capital)
Moonfire Ventures
Sales & Account Management
About the role
TL;DR
Manage customer lifecycle, build relationships, and ensure success for Filigran's North American clients.
- •Filigran is seeking an Associate Customer Success Manager to ensure customer satisfaction and success in America.
- •You will act as a trusted advisor, collaborating with internal teams to align technical delivery with business goals.
- •Key Responsibilities Manage the full customer lifecycle: onboarding, adoption, training, and renewal.
- •Build strong, proactive relationships with customers in the Americas.
- •Coordinate with internal teams to resolve customer issues quickly and effectively.
- •Collect and share customer feedback to improve product and service quality.
- •Requirements 1+ years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or tech OR experience in cyber threat intelligence with cyber experience.
- •Based in the United States or Canada.
- •Strong technical aptitude and ability to work with tools like OpenCTI or OpenAEV.
- •Excellent communication skills.
- •Fluency in French and English.
Required skills
Customer SuccessAccount ManagementCRM
Domain expertise
cybersecuritydeveloper-tools
Benefits & perks
equity, Remote work, Flexible work hours, Twice-a-year gatherings
Tech stack
CRM