Program Manager, Scale Onboarding
FigmaCollaborative Design company
London, United KingdomManager
Index Ventures
Greylock
Kleiner Perkins
Sequoia Capital
Andreessen Horowitz
IVP
Operations & Strategy
About the role
TL;DR
Manage scale customer onboarding programs for high-volume commercial clients.
- •Figma is seeking a Program Manager to develop and deliver a scale customer onboarding experience for high-volume commercial customers.
- •This role will involve designing scale onboarding strategies and expanding programs for international sales teams.
- •Key Responsibilities Own and manage scale customer onboarding programs for high-volume commercial customers.
- •Partner with sales, marketing, and enablement teams to evangelize the program.
- •Guide customer goals and drive successful onboarding closeout.
- •Develop content and enablement resources for customer training and adoption.
- •Requirements 4+ years of relevant work experience, ideally in B2B SaaS.
- •Experience managing customers through onboarding or implementation of technical products.
- •Proven time management and organization skills.
- •Demonstrated comfort speaking to diverse customer personas and leading webinars.
Required skills
Project ManagementCustomer Onboarding
Nice-to-have skills
FigmaCustomer SuccessImplementation Management
Tech stack
FigmaSlackJiraConfluenceExcelPowerPointGoogle AnalyticsGA4Looker StudioWorkdayGreenhouseLeverMarketo