Staff FinOps Account Manager

Manage customer relationships and drive value through FinOps strategies.

• •As a Staff FinOps Account Manager, you will apply both of your passions
• •data analysis and empowering customers
• •to work every day.
• •Key Responsibilities Ongoing strategic customer segment onboarding and implementation initiatives, including addressing ad hoc requests Mentor, coach and train fellow FAMs on continuous improvement and enablement Form and maintain strong strategic relationships across key customer personas; Provide leadership and domain expertise in gaining credibility across senior management Communicate value and monitor performance metrics/KPIs to include conducting periodic executive business reviews Be the Customer Success ambassador for the product, engineering and go-to-market teams; work within CS team and cross-functionally in driving initiatives, innovation, idea sharing, and insights representing the customer voice Requirements 7+ years of experience consulting on AWS, GCP, and/or Azure services/solutions. 7+ years of experience in a Customer Success Manager, FinOps Account Manager or related role.
• •Ability to execute in a high velocity, transformative, B2B SaaS tech environment.
• •Positive attitude with passion for growing, coaching others, and feedback.
• •Highly collaborative, ability to create lasting partnerships with R&D and GTM.