Product Manager, Customer Experience

Lead the Customer Experience team to improve product adoption and customer engagement.

• •FourKites is seeking a driven and customer-obsessed Product Manager to lead the Customer Experience (CX) team within the Visibility Group.
• •This role focuses on understanding customer adoption and usage of visibility products to drive targeted product improvements.
• •Key Responsibilities Own and analyze adoption metrics (feature usage, engagement, retention) for the product portfolio.
• •Identify adoption gaps and friction points through customer engagement and data analysis.
• •Develop and execute a product adoption roadmap with prioritized enhancements.
• •Translate customer insights and usage data into detailed product requirements and user stories.
• •Requirements 4+ years of product management experience in B2B SaaS, with a focus on customer adoption or customer experience.
• •Proven ability to work hands-on with data, including SQL and analytics tools.
• •Strong customer engagement skills and experience conducting customer interviews.
• •Experience working cross-functionally with engineering, design, and customer success teams in an agile environment.