Senior Customer Success Manager

Drive measurable outcomes for engineering teams using Coder.

• •Turn new deployments into measurable outcomes for engineering teams using Coder.
• •Key Responsibilities Own onboarding and rollout plans for new customers Remove barriers to adoption so customers achieve their desired outcomes Engage with customers to understand goals, challenges, and use cases Identify expansion opportunities within existing accounts Oversee renewals and forecasting Requirements 3+ years in software/SaaS sales and/or customer success Working knowledge of cloud infrastructure, DevOps, developer tools, etc.
• •Hands-on experience with Salesforce and other CS platforms History of building strong relationships across stakeholders Consistent internal advocacy for customers