Product Support Engineer, T3
Cato NetworksSASE company
Singapore, SingaporeMid
Lightspeed Venture Partners
Acrew Capital
Greylock Partners
Vitruvian Partners
ION Crossover Partners
Adams Street Partners
Software Engineering
About the role
TL;DR
Provide Tier 3 product support, troubleshoot complex issues, and act as a customer advisor.
- •Cato Networks is seeking a visionary and customer-focused Product Support T3 Engineer to join their team.
- •This role involves engaging with customers post-sales, during evaluation, onboarding, and throughout their lifecycle, contributing to the future of SD-WAN.
- •Key Responsibilities Own and manage customer issues from start to resolution.
- •Research, diagnose, troubleshoot, and identify solutions for customer issues.
- •Collaborate with R&D and Product Management on customer issues.
- •Act as a trusted advisor to customers by understanding their business needs.
- •Nurture customer relationships through ongoing communication.
- •Requirements 2-3 years or more experience as a Support Engineer (tier2-3) or Network Engineer.
- •Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers.
- •Technical experience with DNS, DHCP, NAT, HTTP/HTTPS, VOIP.
- •Experience with VPNs, IPsec, BGP, security protocols, and standards.
- •Familiarity with WAN/SD-WAN/MPLS networks.
Domain expertise
cybersecuritytelecom