Technical Success Manager

Own long-term client relationships with technically sophisticated, high potential clients.

• •We are seeking a Technical Success Manager to own long-term client relationships with FastSpring's most technically sophisticated, high potential clients.
• •Key Responsibilities Serve as the primary relationship manager and contact for FastSpring's more technically sophisticated and engaged clients.
• •Provide actionable guidance, solution recommendations, integration and domain expertise, and proactive technical leadership.
• •Connect technical needs to business outcomes, ensuring that technical engagement and solutions directly support long-term customer revenue goals and growth.
• •Requirements Independent and proactive problem-solving is expected, with a high degree of organization, creativity and end-to-end responsibility.
• •The candidate will work cross-departmentally, representing our customers in conversations with key internal departments such as Product, Engineering, Marketing, Sales, etc.
• •The customers the Technical Success team work with have close relationships with FastSpring's leadership, and consequently the TSM role will work closely with executive level leadership.