Senior Customer Success Manager

Drive customer success and satisfaction for enterprise clients.

• •Create the future of travel with us.
• •At Duffel, we’re rebuilding the infrastructure that powers the travel industry, making it simple, fast, and delightful.
• •Key Responsibilities Own day-to-day relationships with strategic business customers Keep customers engaged and help them get the most out of Duffel Analyse customer performance and suggest new features or upgrades Develop KPIs and monitor business and technical performance Champion your portfolio’s product needs to influence our roadmap Requirements 5+ years helping enterprise customers get value from a software or tech product Proven track record of growing customer relationships and reducing churn Experience in a fast-growing startup Comfort supporting implementation pre, during, and post-launch Strong problem-solving and independent judgment