Customer Success Manager - Aerospace & Defense

Drive outcomes and strategic growth for aerospace and defense customers.

• •Lumafield is seeking a Customer Success Manager (CSM) with experience in Aerospace and/or Defense to drive outcomes and strategic growth for our customers in this sector.
• •Key Responsibilities Serve as the primary point of contact and trusted advisor for your customer accounts.
• •Partner with customers to ensure Lumafield’s technology is successfully integrated into defense program lifecycles.
• •Identify, track, and quantify business impact, demonstrating ROI of Lumafield’s products and services.
• •Requirements Engineering B.S. degree or similar 10+ years of experience, which can include technical experience in engineering or manufacturing, and client facing experience, such as in account management, consulting, or program management.
• •Proven experience managing accounts, contracts, or technical programs within the defense ecosystem.