Support Account Manager

Serve as a key operational owner of the customer support experience for assigned accounts.

• •Serve as a key operational owner of the customer support experience for assigned accounts.
• •Key Responsibilities Drive case momentum and coordinate internal stakeholders.
• •Ensure clear, timely, and accurate communication throughout issue lifecycle.
• •Lead structured escalation workflows for high-risk situations.
• •Maintain accountability for next steps and keep customers confident.
• •Participate in weekend/on-call rotation if required.
• •Requirements Strong judgment and customer empathy.
• •Cross-functional coordination skills.
• •Ability to remain calm and organized under pressure.
• •Strong communication and prioritization skills.