Merchant Support Engineer

Support BVNK's merchant base by handling escalated technical and integration queries.

• •The Merchant Technical Analyst will support BVNK's merchant base by handling escalated technical and integration queries.
• •Key Responsibilities Investigate and analyze application/service logs to identify and resolve merchant issues.
• •Handle elevated escalations, ensuring timely resolution of complex technical problems.
• •Manage urgent merchant account tech/integration queries, providing prompt resolutions.
• •Deep-dive into logs, investigate API responses, and use developer tools to identify root causes.
• •Operationally embed with an Engineering Squad, joining daily standups and participating in bug prioritization.
• •Requirements Strong analytical skills and ability to troubleshoot complex issues.
• •Deep understanding of payment flows, API integrations, and transaction monitoring.
• •Experience with logging, API responses, and developer tools.
• •Ability to work closely with internal teams such as Engineering, Trading, and Account Management.