Senior Customer Success Manager

Strategic advisor for enterprise and mid-market clients using the Findigs platform.

• •Serve as a strategic advisor and primary point of contact for a portfolio of enterprise and key mid-market clients, ensuring they achieve their business outcomes using the Findigs platform.
• •Key Responsibilities Develop and execute strategic account plans that drive platform adoption, retention, and expansion opportunities within your portfolio.
• •Lead executive business reviews (EBRs) and quarterly business reviews (QBRs) with key client stakeholders to report on value, share insights, and align on future goals.
• •Proactively monitor account health and product usage to identify and mitigate risks, while also uncovering opportunities for growth and expansion.
• •Requirements 7+ years of experience in a customer-facing role, with a strong focus on managing a portfolio of large, complex enterprise accounts in a B2B SaaS environment.
• •Proven ability to build and maintain strategic relationships with senior executives and key stakeholders.
• •A track record of driving product adoption, managing renewals, and identifying expansion opportunities within a client base.
• •Exceptional presentation skills with the ability to communicate complex concepts clearly and concisely to diverse audiences.