Member Support Representative Tier 1 (Part-Time)
FoodsmartNutrition Tech company
United StatesMid
Kleiner Perkins
The Rise Fund
62 Ventures
Advocate Health
American College of Cardiology Foundation
Acequia Capital
Operations & Strategy
About the role
TL;DR
Provide live support to members regarding services, eligibility, and benefits.
- •As a Member Support Representative, you will provide live support for incoming calls from members seeking assistance with understanding Foodsmart's services, their eligibility, and their benefits.
- •You will help members with registration, scheduling, accessing platforms, and understanding their food benefits.
- •Key Responsibilities Empathetically and patiently interact with members on live inbound calls.
- •Document interactions and resolutions to ensure seamless follow-up.
- •Ensure member records are accurate and complete.
- •Multitask using internal tools to verify eligibility and communicate benefits.
- •Field questions about telenutrition and match members with dietitians.
- •Requirements Strong oral and written communication skills.
- •Ability to manage multiple ongoing tasks and adapt to changes.
- •Experience in solving complex problems and navigating resources.
- •Detail-oriented with a commitment to accuracy and accountability.
- •Reliable high-speed internet access and a private workspace.
Required skills
Customer ServiceHIPAA
Domain expertise
healthcarefood
Tech stack
Customer ServiceHIPAA