Fraud Operations Specialist I
ExtendExtended Warranties company
Remote$50K - $63KMid
SoftBank Vision Fund 2
Meritech Capital Partners
PayPal Ventures
GreatPoint Ventures
Nationwide
Tomales Bay Capital
Operations & Strategy
About the role
TL;DR
Perform fraud investigations to detect bad actors and improve user experience for legitimate customers.
- •As a Fraud Operations Specialist, you will join a growing Fraud Ops team and perform regular fraud investigations to detect bad actors and improve user experience for legitimate customers.
- •Key Responsibilities Real-Time Claim Review: Review claims in real time for potential cases of fraud/abuse, leveraging your information gathering and communication skills to ensure you have sufficient evidence to make a decision, and providing valuable feedback for Extend’s risk models.
- •Risk Score Judgments: Review customer behavior and incidents using internal and external data and independently make decisions on customer risk.
- •Fraud Investigations and Subject Matter Expertise: Bring your own experience to perform fraud investigations and deliver insights on emerging trends for fraud/abuse.
- •Requirements 2+ years of direct Fraud/Abuse Operations experience, preferably in an eCommerce environment Time management and efficiency: must be able to meet specified SLAs for claim reviews Bachelors’ degree or equivalent experience, preferably in a related field
Nice-to-have skills
SQLExcel
Domain expertise
ecommerce
Benefits & perks
Competitive salary, Full medical and dental & vision benefits, Stock in an early-stage startup growing quickly, Generous, flexible paid time off policy, 401(k) with Financial Guidance from Morgan Stanley