Sr. Director, Support Intelligence & Transformation

Key Responsibilities Establish and operationalize support intelligence frameworks Develop visibility into escalation trends, customer risk indicators, operational bottlenecks, and supportability concerns Partner with analytics resources to drive telemetry-informed operational decisions Identify and implement AI-enabled operational workflows Drive automation opportunities across support operations Requirements Strong leadership and team management skills Experience in operational intelligence and support telemetry Proficiency in AI-enabled workflows and automation Excellent communication and stakeholder management skills Proven track record in operational transformation and customer experience improvement