About the role
TL;DR
Manage large-scale projects and ensure successful delivery to clients.
- •Egen is looking for a Delivery Lead to join our growing Service Delivery team.
- •The role involves managing large-scale projects and ensuring successful delivery to clients.
- •Key Responsibilities Partner with the Customer and build relationships, becoming the customer’s advocate and coach.
- •Manage communication with stakeholders of multiple levels, knowing when to change tone.
- •Learn the client’s business, environment, objectives, and challenges.
- •Use your strong sense of empathy to provide the right support and advice.
- •Own Egen Project Delivery and prepare and use Egen’s tools to prepare and manage your project.
- •Manage the day-to-day project ensuring the Egen team is delivering against expectations or, where needed, creatively changing our approach.
- •Requirements 10+ years of experience in managing large-scale and complex projects with experience managing project teams of various sizes, locations, and skill sets/ levels.
- •Recommended experience in professional Service or client delivery; this is a hands-on client-facing role.
- •Experience with team/employee career management is a plus.
- •Bachelor’s degree in Business, Computer Science, or a technology-related field.
- •Experience working with product companies, working both in the weeds and strategically.
Required skills
Project ManagementAgileBusiness DevelopmentSalesAccount ManagementCustomer Service
Nice-to-have skills
Engineering ManagementTechnical LeadershipChange ManagementCross-functional LeadershipExecutive PresenceVision Setting
