Senior Technical Support Engineer - APAC
LaunchDarklyFeature Management company
Remote
Bessemer Venture Partners
Redpoint
Insight Partners
Lead Edge Capital
Threshold
Uncork Capital
About the role
- •About the Job: As a Senior Technical Support Engineer, you will report to the APJ Technical Support Manager and take ownership of complex customer issues while driving improvements across the support organization.
- •You will serve as a subject matter expert on the LaunchDarkly platform, mentor less experienced team members, and work cross-functionally with Engineering, Product, and Customer Success to improve the customer experience.
- •You are someone who brings deep technical knowledge, independent judgment, and a bias toward action.