B2B Ops Manager

Manage B2B operations across the EU, ensuring operational performance and service quality.

• •As Bigblue grows its B2B activity, they are looking for a B2B Operations Manager to take over the role as the current manager transitions out.
• •This position has end-to-end responsibility for B2B operations across the EU, including operational performance, service quality, and coordination across teams.
• •Key Responsibilities Own B2B operational flows across the EU, from order intake to delivery and post-delivery topics.
• •Manage and develop the B2B operations team.
• •Coordinate B2B operational topics across Operations, Product, Tech, Sales, Account Management, and Customer Support.
• •Requirements Experience managing people in an operations environment.
• •Strong ownership of end-to-end operational processes.
• •Comfortable working hands-on with day-to-day operations.