Senior Customer Success Manager

Drive digital transformation for construction industry clients as a Senior Customer Success Manager.

• •As a Senior Customer Success Manager at Cosuno, you will be a strategic architect for the digital transformation of our construction industry clients.
• •You will go beyond platform usage and act as a trusted advisor at the C-level.
• •Key Responsibilities Manage a portfolio of strategic key accounts and act as a central partner at the management level to shape the digital transformation of their procurement processes.
• •Develop tailored success plans that go beyond mere tool usage and deeply integrate into the strategic organizational development of your clients.
• •Responsible for complex multi-stakeholder management and moderate between different interest groups confidently.
• •Requirements Several years of experience in strategic customer care (SaaS) or in management consulting with a focus on transformation and process optimization.
• •Proven expertise in change management methodologies and the ability to confidently moderate complex organizational changes.
• •Excellent stakeholder management and negotiation skills at the C-level.