Customer Success Manager
EasygeneratorE-learning Authoring company
United KingdomMid
Sales & Account Management
About the role
TL;DR
Manage customer accounts to ensure satisfaction, retention, and growth.
- •Join Easygenerator as a Customer Success Manager and help customers unlock the full value of e-learning.
- •This role involves building trustful relationships and driving customer retention, expansion, and advocacy.
- •Key Responsibilities Own and manage a portfolio of accounts, ensuring high customer satisfaction, retention, and growth.
- •Build strong relationships with key stakeholders, acting as a trusted advisor.
- •Assess account health scores and proactively take action to improve them.
- •Identify and mitigate risks within accounts.
- •Lead customer check-ins and Quarterly Business Reviews (QBRs).
- •Requirements Bachelor's degree or higher. 2-3 years of Customer Success or key account management experience.
- •Excellent written and spoken English.
- •A commercial mindset and passion for negotiating strong outcomes.
- •A customer-oriented approach.
Required skills
Customer SuccessAccount ManagementNegotiationCustomer Service
Nice-to-have skills
Product Management
Domain expertise
edtech
Tech stack
Customer SuccessAccount ManagementProduct ManagementStakeholder ManagementPRDsOKRsGrowth MarketingContent MarketingDigital MarketingSEOSEMPerformance MarketingEmail MarketingProduct MarketingBrand MarketingCommunity ManagementSocial Media MarketingDemand GenerationMarketing AnalyticsCopywritingBusiness DevelopmentSalesEnterprise SalesB2B SalesRevenue OperationsSalesforceHubSpotNegotiationPartnership ManagementCRM