Technical Support Engineer

Troubleshoot technical issues and advise enterprise customers on Verkada's AI-powered platform.

• •Verkada is looking for Technical Support Engineers to support our growing base of enterprise customers.
• •As a member of our Technical Support Engineering team, located in San Mateo, supporting the entire line of Verkada cloud-managed building security products.
• •Working independently and collaboratively, you will solve technical issues and advise customers on our platform.
• •Key Responsibilities Full-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issues Provide best practice design, installation, and configuration expertise to enterprise customers Communicate technical matters to customers both orally and in writing Own customer issues from creation to resolution Collaborate with Engineering and Product teams to test new products and identify bugs Requirements Bachelor’s or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited university Coursework with a focus on computer networking, Linux, electronics, computer systems, Python or other coding languages is a plus Ability to communicate complex technical matters both orally and in writing Demonstrated problem-solving skills and attention to detail Ability to work within a team environment