Senior Technical Success Manager III - Strategic

Owns customer deployment, adoption, and value realization.

• •The Senior Technical Success Manager owns customer deployment, adoption, and value realization across Amplitude's digital analytics platform.
• •Key Responsibilities Own customer deployment, adoption, and outcomes for a portfolio of 10 accounts, from presales through renewal Lead deployment planning and implementation across your book, e.g.: scoping, deployment plan creation, kickoff meetings, use case alignment, coordination of delivery (e.g. managing internal and partner teams), project reporting Track and manage risks and issues across active deployments, driving resolution before they impact timelines or outcomes Requirements Strong product knowledge and fluency in customer technical ecosystems: data foundations, taxonomy, instrumentation patterns, and AI agent configuration Execution-first and outcome-driven from presales through implementation, adoption, renewal, and expansion Develop and maintain success plans tied to customer goals, tracking milestones and risks from onboarding through renewal