Scaled Customer Success Manager

Help companies transform employee engagement and performance management.

• •Join Culture Amp to help companies transform employee engagement and performance management.
• •Key Responsibilities Establish strategic partnerships with customers to advance their EX strategy.
• •Work with customers to identify and achieve goals.
• •Own customer relationships to drive adoption and retention.
• •Analyse data to uncover expansion and upsell opportunities.
• •Enable customers to use the platform effectively.
• •Requirements 2-3 years in a customer-facing role, SaaS experience preferred.
• •Track record in product adoption, customer engagement, and retention.
• •Ability to design and maintain complex customer experiences.
• •Skilled in identifying hypotheses and assessing their effectiveness.