DACH Enterprise Customer Success Manager
ControlUpDigital Employee company
GermanySenior
Jerusalem Venture Partners
K1 Investment Management
Hercules Capital
High House Investment
Climate First
Sales & Account Management
About the role
TL;DR
Ensure DACH customers achieve success with ControlUp.
- •Ensure strategic DACH customers achieve outcomes with ControlUp, manage their success, and identify risks.
- •Key Responsibilities Manage customer success lifecycle and identify risks.
- •Guide customers to optimize ControlUp usage for ROI.
- •Build relationships with senior IT professionals and be their advisor.
- •Work with internal teams to support customer needs.
- •Travel required.
- •Requirements Native German speaker with excellent communication skills.
- •High-level fluency in English.
- •Experience in EUC or SaaS company.
- •Critical thinker and problem solver.
- •Strong stakeholder relationship skills.
Required skills
Customer ServiceProject ManagementBusiness DevelopmentSales
Nice-to-have skills
A/B TestingProduct ManagementProduct AnalyticsMarket Analysis