Senior Customer Success Manager - Federal

Lead the technical onboarding and support for Federal customers at Chainguard.

• •As a Customer Success Manager at Chainguard, you will be the primary point of contact for Federal customers, responsible for onboarding, implementation, and adoption.
• •Key Responsibilities Customer Onboarding: Lead the technical onboarding process for new customers.
• •Customer Advocacy: Act as the voice of the customer within the organization.
• •Issue Management: Collaborate with Technical Support and Customer Engineering teams to resolve customer issues.
• •Product Expertise: Develop hands-on technical knowledge of Chainguard.
• •Training & Education: Collaborate with customers and the Edu team to ensure they are educated on product features.
• •Account Management: Develop relationships with multiple levels of customer stakeholders.
• •Requirements 5+ years experience in Public Sector facing roles.
• •Relevant domain knowledge of Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle.
• •Entrepreneurial mindset and strong commitment to continuous personal and professional development.