Senior Customer Success Engineer

Drive long-term customer outcomes and facilitate onboarding.

• •As a Senior Customer Success Engineer, you will drive long-term customer outcomes across the Veeam Data Platform.
• •You will lead onboarding, adoption, and optimization; identify churn risk, migrations, and upsell opportunities; and apply disaster recovery and resilience expertise to conduct recovery simulations and quarterly resilience reporting.
• •Key Responsibilities Configure customer accounts and facilitate onboarding.
• •Identify migration opportunities and align business outcomes with product adoption.
• •Run recovery simulations and apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture.
• •Requirements 5+ years in customer-facing engineering roles focused on data backup and recovery.
• •English & Portuguese Fluent VMCE certification required.