Software Engineer, Insights

Develop AI-powered systems for analyzing and monitoring agent performance.

• •Join Sierra to build AI-powered customer experience platforms.
• •You'll develop systems for analyzing agent performance, data exploration, and monitoring.
• •Key Responsibilities Build a system for analyzing and visualizing agent performance data.
• •Develop a system for A/B testing agents to make data-driven decisions.
• •Create an AI-powered tool for exploring conversational data.
• •Implement systems for proactively monitoring agents for defects or new patterns.
• •Requirements Passion for AI products.
• •High motivation and agency to drive outcomes.
• •Alignment with company values: Craftsmanship, Customer Obsession, Competitive Intensity. 4+ years of experience building production products and systems.
• •Experience building and shipping full-stack solutions.