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Team Lead AML Operations

SumUpPayments company
Sofia, BulgariaLead
Operations & Strategy

About the role

Lead AML Operations team, ensuring compliance and efficiency.

  • Lead and manage a team of AML Operations investigators and analysts, ensuring they're supported, high-performing, and operating to the highest compliance standards.
  • Key Responsibilities Lead and manage a team of AML Operations investigators and analysts, setting clear performance targets, conducting reviews, and building meaningful development paths for each team member.
  • Manage the incoming case pipeline, ensuring cases are prioritized correctly and processed within required timeframes across transaction monitoring, PEP/sanctions screening, and law enforcement requests.
  • Work closely with Compliance and AML teams to ensure all operations align with current regulatory requirements and escalate issues where necessary.
  • Identify process gaps and inefficiencies, and take the initiative to drive improvements that increase team output and quality.
  • Own the team's training programs, keeping content current with regulatory changes and company policy updates.
  • Requirements Solid experience in KYC/AML within a financial institution, with a strong understanding of regulatory requirements and compliance frameworks.
  • Proven track record of managing and coaching a team, including performance management and supporting individual development.
  • Experience handling case pipeline management, with the ability to prioritize work and build structured plans under pressure.
  • Strong analytical mindset with a detail-oriented, quality-focused approach and the ability to investigate issues through to resolution.
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