Customer Experience Consultant

Manage client onboarding and ensure long-term, profitable relationships.

• •The Customer Experience Consultant will manage client onboarding and ensure long-term, profitable relationships.
• •Key Responsibilities Conduct client onboarding and establish long-term relationships.
• •Assist clients in creating new activities and processes.
• •Develop strong relationships with key client contacts.
• •Manage and resolve important client issues and complaints.
• •Utilize strategic management tools to enhance solution usage.
• •Requirements Postgraduate degree in project management or business management.
• •Certification in Net Promoter Score (NPS) methodology.
• •Intermediate certification in Power BI.
• •Desired certification in business analysis.