Product Owner - CSM Applications

Defines the vision, roadmap, and requirements for CSM Applications.

• •The Product Owner for CSM Applications shapes how Customer Success engages, operates, and delivers value at scale.
• •They define the vision, roadmap, and requirements for CSM Applications.
• •Key Responsibilities Own the product vision, roadmap, and backlog for CSM Applications.
• •Gather and translate business needs into clear requirements, user stories, and acceptance criteria.
• •Partner with CSM Applications Admins to plan sprints, prioritize work, ensure quality and on-time delivery.
• •Design and optimize Customer Success processes and workflows.
• •Collaborate with Operations, CS Leadership, cross-functional teams, and end users to drive adoption, communicate releases, and support enablement.
• •Requirements 3-5 years of experience, with a good knowledge of the SaaS business model and key customer success metrics.
• •Bachelor’s degree, or equivalent experience in a relevant field (e.g., Customer Success Operations, Enterprise Applications, Product Ownership, Business Analysis).
• •Experience with administering Gainsight, or a similar Customer Success Platform.