Customer Success Manager

Help customers achieve their goals and drive business outcomes.

• •You'll be in on the ground floor of a company that's building software that uniquely solves a universal and acute problem within all service organizations.
• •Key Responsibilities Manage a portfolio of customers as you help them achieve their goals on Assembled and drive business outcomes with senior stakeholders Project-manage customer initiatives with internal & external stakeholders, collaborating cross-functionally (often with product, solutions, sales, etc) to drive results Proactively monitor and manage the health of the customers in your portfolio by identifying areas of risk and creating success plans for your book of business Requirements Relationship building & managing up: You enjoy developing relationships and can collaborate effectively with a wide range of constituents, adjusting your messaging accordingly You don’t give up: You have the grit, determination and tenacity needed to push through roadblocks within highly unstructured environments You have a track record for getting things done: You know how to juggle competing priorities and drive towards outcomes