Spécialiste au Support Premium Bilingue (français/anglais)
AirbnbShort-term Rentals company
Canada$58,000 - $64,000 CADMid
Sequoia Capital
Greylock Partners
Andreessen Horowitz
Founders Fund
Y Combinator
Silver Lake
Operations & Strategy
About the role
TL;DR
Provide exceptional premium customer support in English and French.
- •Airbnb is seeking an enthusiastic and committed candidate to provide exceptional customer service as a Premium Support Customer Service Specialist.
- •The ideal candidate is welcoming, analytical, and determined to deliver the highest quality service in both English and French.
- •Key Responsibilities Provide end-to-end support to key community members, including the Luxury segment.
- •Manage complex cases, ensuring complete resolution and fostering strong user relationships.
- •Interact with Airbnb customers via various channels including live chat, social platforms, messaging, and phone.
- •Demonstrate ownership, good judgment, and adaptability in a fast-paced environment.
- •Collaborate cross-functionally and with high-level stakeholders.
- •Requirements At least 3 years of relevant experience in multicultural customer service teams, preferably in the hospitality sector.
- •Excellent verbal and written communication skills in English and French.
- •Strong problem-solving, active listening, and empathy skills.
- •Proficiency in Apple/Mac OS, Google Suite, and CRM systems.
- •Ability to work weekends and holidays, and evening shifts.
Required skills
Customer ServiceCRM
Domain expertise
travel
Tech stack
CRM