Senior Technical Support Engineer

Address customer issues across various platforms, including Windows, Linux, and Mac.

• •Halcyon is seeking a highly skilled and experienced Senior Technical Support Engineer to join our growing support team.
• •In this role, you will address customer issues across various platforms, including Windows, Linux, and Mac.
• •The ideal candidate will possess a strong understanding of cloud, networking, applications, and security.
• •Key Responsibilities Serve as the highest level of technical escalation for critical customer issues.
• •Perform advanced troubleshooting and in-depth analysis of Halcyon Agents across Windows, and Linux environments.
• •Partner with Engineering teams to diagnose, reproduce, and resolve complex technical challenges.
• •Requirements 7+ years of experience or combination of education and experience in technical customer support, systems engineering, or a similar role, preferably in cybersecurity, SaaS, or enterprise software.
• •Deep technical expertise in troubleshooting complex issues across Windows, macOS, and Linux environments.
• •Strong experience with API integration, scripting (Python, PowerShell, or Bash), and data analysis.