Services Engagement Manager

Ensure accurate customer implementation scope and long-term success.

• •As a Services Engagement Manager at Ironclad, you will ensure every customer implementation is scoped accurately and positioned for long-term success.
• •Key Responsibilities Lead Discovery & Scoping: Partner with Sales and Solutions teams to define professional services engagements.
• •Develop & Negotiate SOWs: Craft Statements of Work and ensure services contracts align with expectations.
• •Act as a Trusted Advisor: Guide customers through their pre-implementation journey.
• •Manage Escalations: Resolve issues and realign stakeholders when scopes shift or expectations misalign.
• •Improve Enablement & Sales Content: Partner with internal teams to refine services messaging and build materials.
• •Requirements 3-5 years of experience in a Services Engagement Manager, Delivery Manager, or similar role at a SaaS or tech company.
• •Strong experience with SOW development, contract negotiation, and services sales support.
• •Excellent program management skills.
• •A strong collaborator who thrives in cross-functional environments.