Senior Operational Excellence Specialist
DoctolibTelemedicine, Practice company
Berlin, GermanySenior
Accel
General Atlantic
Eurazeo
Bpifrance
Kernel Investissements
STARTPLATZ
Operations & Strategy
About the role
TL;DR
Optimize operational processes in Customer Operations, focusing on Customer Care quality and satisfaction.
Required skills
Business OperationsSQLExcelPowerPointSalesforceCommunicationAnalytical ThinkingProblem SolvingProject Management
Nice-to-have skills
Excel
Domain expertise
healthcare
Benefits & perks
Deutschlandticket sponsored by Doctolib, 28 days of vacation + 1 additional day for each full calendar year of employment (up to a maximum of 30 days), Option to work from abroad for 10 days per year, Supplementary company health insurance, Company pension scheme (bAV) with employer contribution, Participation in Doctolib's long-term employee share program, Doctolib Parent Care Program, Free mental health and coaching sessions, Healthy snacks and a regular breakfast buffet, Meal vouchers, Subsidized sports program, Flexible working hours for caregivers and employees with disabilities, Additional medical leave for caregivers and employees with disabilities, Psychological support for caregivers and employees with disabilities
Tech stack
SQLExcelPowerPointSalesforce