Senior Customer Success Manager

Drive customer success from onboarding through renewal and expansion.

• •CloudZero is hiring a Customer Success Manager to join our growing CS team this year.
• •In this role, you’ll own customer relationships from onboarding through renewal, driving adoption, retention, and expansion across our SaaS platform.
• •Key Responsibilities Own the customer journey from onboarding through renewal and expansion.
• •Build strong relationships and serve as a strategic partner to customer stakeholders, including C-suite.
• •Collaborate cross-functionally to drive customer success plans, executive business reviews, and product value realization.
• •Requirements 5+ years of experience in customer-facing roles within a B2B SaaS environment, with demonstrated ownership of renewals, expansion, and customer outcomes.
• •Comfort operating against revenue targets or KPIs, including leading commercial conversations and negotiations.
• •Strong ability to build trusted relationships with both technical and business stakeholders, including executive-level partners.