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Account Manager

AircallCloud Communications company
Berlin, GermanyMid
Sales & Account Management

About the role

Drive customer success and revenue growth across your portfolio as an Account Manager at Aircall.

  • As an Account Manager at Aircall, you drive customer success and revenue growth across your portfolio.
  • Key Responsibilities Own NRR: Manage the full post-sale lifecycle
  • driving renewals, expansions, and churn mitigation to deliver predictable and profitable growth.
  • Drive Growth: Identify and activate growth opportunities within your portfolio, prospecting into new subsidiaries, use cases, and additional SKUs to unlock untapped potential.
  • Target Strategically: Prioritize high-potential accounts that may have low spend today but represent strong expansion opportunities, developing long-term growth plans.
  • Requirements Fluency in German is mandatory.
  • Bilingual in English is required.
  • Experienced in SaaS Account Management, Commercial Customer Success, or Renewal Management, with a track record of achieving revenue targets.
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Level:Mid

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